Recent Articles
How do I delete a charger?
Use the "Delete Charger" button on the action menu next to the charger on the charger’s table. You will be asked for the charger serial number, as confirmation and then the system will delete it.
What happens if a charger is not connected to the system?
Its connector status will show as "Not connected" and missing data points will be marked as "null".
What information is required to add a new charger?
Mandatory fields: Company, Location, Charger Serial Number, Make & Model, Installation Date, Warranty Details (start date and period), and Maintenance Details (package assigned or not).
How do I add a new charger to the system?
As an Admin, use the "Add Charger" option from the Chargers List, Company, or Location view. You must select a company and location, and provide the charger’s serial number and make & model.
What details are available on the Charger details page?
You’ll see make & model, serial number, type (AC/DC), rated power, connector status and live data, location, company, last heartbeat, deployment date, firmware version, downtime, total energy dispensed, total sessions, warranty, and maintenance info.
Popular Articles
My charger is not connecting to my Electric Miles (EM) account. What should I do?
If your charger is not successfully connecting to your EM account, please ensure the following: Check that the charger has been installed correctly and is online. If the charger is not connected to your home internet, it will not be added to your EM ...
Why am I unable to Boost charge?
If you encounter issues with boost charging, please verify the following: Restricted hours: Access the settings page and disable any restricted hours to enable continuous charging. Proper connection: Confirm that the connector is securely plugged in ...
What do I do if my charger does not connect to Electric Miles?
Occasionally, your charger may not connect to Electric Miles. If this occurs, try the following troubleshooting steps: Verify charger status: Ensure your charger is online by using the Installer Miles app. Confirm serial number: Double-check that you ...
What do I do if my Project EV/EVIQ charger is too slow?
Slow charging may occur if the solar function is activated, causing the charge to be limited to 8A instead of the full 32A. Disable solar mode for a faster charge. Additionally, check the charging current on the charger settings page. Please note ...
Do I need to sign up?
No, signing up is not necessary. As a driver, you have access to the Installer Miles access for drivers feature, which will assist you in setting up your charger online or changing the network connection for your charger.