A charger isn’t using the tariff I expect. How do I troubleshoot this with groups?

A charger isn’t using the tariff I expect. How do I troubleshoot this with groups?

Check the following:

  1. Is the charger in a group?
    • Open the relevant Charger Group and confirm the charger is listed in its Charger List.
  2. Which tariff is active on the group?
    • On the Charger Groups tab, confirm the Active Tariff for that group.
  3. Is the charger in another group?
    • Remember: each charger can only be in one group. Ensure it’s in the correct group that has the desired tariff.

If needed, move the charger to the correct group or update the group’s tariff.


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