Are there notifications for failed transactions?

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• Does the system automatically retry some failed transactions?

  Yes. Automated retry mechanisms are part of Real-time Status Updates and Failure Handling within the system. Automated Recovery includes: Network timeouts: 3 retry attempts Payment declines: Alternative payment method suggestion System errors: ...

• Viewing transactions through Stripe

  To view detailed transaction and payment information, you will need to log in to your Stripe account. This will give you access to all financial transactions related to your chargers.

• What happens to transactions that are not included in an older settlement?

  Transactions that were excluded in older settlements are carried forward and shown in the upcoming settlement report.

• Can I see all transactions done on my chargers in the app?

  Yes, the app allows you to view all transactions conducted on your chargers. You can see the total amount charged and the energy consumed by users who have used your chargers. This summary provides a comprehensive overview of the activity on your ...

• What do the different transaction statuses mean in the List View?

  🟢 Finalized: Completed successfully 🟡 Pending: Awaiting settlement 🔴 Failed: Payment declined/error 🔵 Authorized: Payment approved, session ongoing 🟣 Refunded: Amount returned to user ⚫ Reversed: Transaction cancelled pre-settlement