Can I charge my car for a specific duration?

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• How do I set the exact hours I want to charge the car?

  To set specific charging hours, follow these steps: Access the zone screen: Navigate to the zone page of your charging interface. Use the ‘Boost’ tab: Click on 'Boost' to open the options. Disable charger ev now: Disable the "Charge EV now" toggle to ...

• How do I set up a manual schedule charge?

  To schedule a charging session for a specific time, follow these steps: Navigate to the zone screen: Open the app and go to the zone Screen. Tap the "Boost" button: On the Zone Screen, locate and tap the "Boost" button to open the drawer with Boost ...

• Why is My Car Not Charging?

  There are several reasons why your charger might not be functioning as expected. To troubleshoot, consider the following: Ensure the cable is securely connected at both ends. It may require some additional force to achieve a proper connection. ...

• Why isn't my scheduled charge initiating at the intended time?

  There may be interference, if you have put any settings on your vehicle's app or Energy Supplier App they would override and could cause some issues. If not, please contact our support team support@electricmiles.co.uk to investigate further, but for ...

• Why does the charge session appear as "Rejected"?

  Reasons for "Rejected" Charging Sessions: Car Refused to Charge: A session may be marked as "Rejected" if your car's battery is already fully charged and does not accept additional power. In such instances, the charging attempt fails, and the session ...