How can I handle different pricing for different groups of drivers?

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• How does pricing work?

  Pricing is managed through Price Groups, which allow you to set specific rates for EV drivers. Here’s a breakdown of how it works: Fixed Pricing: Set a flat rate per kWh used, applicable all day, regardless of the time. Dual Rate Pricing: Set ...

• What are User Groups (Driver Groups)?

  User Groups are a core driver segmentation tool that let administrators create logical groupings of drivers (for example, “Fleet Drivers”, “Retail Customers”, “VIP Users”). These groupings are used to apply targeted management actions to a set of ...

• Why are Driver Groups important?

  Driver Groups make administration more scalable and efficient. Instead of changing a tariff or policy for each driver one by one, an administrator can configure it once for the group. This simplifies tariff assignment, reduces configuration errors, ...

• How do I assign different prices to different user groups?

  During the setup process, we will collect information about the user groups you wish to manage in your app. Currently, this setup must be done manually, and we recommend contacting our support team for assistance. Once your user groups are defined: ...

• Why do I see different fields when viewing charger groups at company vs. location level?

  At company level, you can: See groups across multiple locations. Filter by Location. See the Location field in group details. At a specific location level, the Location Selection step may not be shown when creating a group, because it’s already ...