How can I manually release the Cable Lock?
To manually release the cable lock, follow these steps:
Open the Electric Miles app.
Select the charger from the Zone page.
Navigate to the charger dashboard screen.
Scroll to the bottom and access the charger settings.
Tap on the settings icon.
Locate the cable lock option.
Disable the toggle to unlock the cable.
Push the cable in and then pull it out.
Related Articles
What is the Cable Lock Feature?
The cable lock feature guarantees that your charging cable stays firmly connected to both the charger and your EV throughout the charging session. This feature helps prevent unauthorized disconnections and maintains a reliable charging experience.
How do I lock my cable using the app?
To Access the Cable Lock Feature: Select Your Charger: Navigate to the "Zone" page and choose the charger you wish to manage. Open the Charger Dashboard: You will be taken to the charger dashboard screen. Find Charger Settings: Scroll to the bottom ...
How do I enable the Cable Lock feature?
To activate the cable lock feature, follow these steps: Select the charger from the Zone page. This will direct you to the charger dashboard screen. Scroll to the bottom and locate the charger settings. Tap on the settings icon. Find the cable lock ...
What do I do if my charging cable is stuck?
Press the gun in firmly into the charger to release the pin unlock button in the app. Please make sure your charger is on the latest firmware for this feature to work.
How do I add an RFID card manually?
To add an RFID card manually: Go to the “Zone Profile” and select the “RFID” option. Enter the unique RFID card code and assign it to a user. By default, the card is assigned to the zone owner, but you can reassign it by selecting a different user.