How do I contact support from the Electric Miles App?
To contact support via the Electric Miles (EM) App, follow the below steps:
1. Open the app and tap on the avatar icon on top-right corner.
2. Scroll down and tap on "Residential Support."
3. Choose your preferred support option.
a. Chat
b. Contact via Email
c. FAQ
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Which cars and chargers does Electric Miles support?
Our app supports a wide range of electric vehicles. If your vehicle is not currently listed, please send the car details to support@electricmiles.co.uk, and we will work to add it promptly. We use these details to tailor charging schedules based on ...
What is Electric Miles?
Electric Miles is a cutting-edge smart charging platform crafted to transform the electric vehicle (EV) charging experience. By leveraging advanced technology, our solution optimizes charging for maximum convenience, efficiency, and cost savings for ...
How does Electric Miles help the National Grid?
Electric Miles plays a vital role in supporting the National Grid, particularly within the context of the UK’s highly congested electricity grid. Here’s how: Eases Grid Congestion: By enabling users to shift their charging to off-peak times, Electric ...
My charger's serial number is not being recognized on the Electric Miles App. What should I do?
If your charger's serial number isn't being recognized, please try the following: Check for character accuracy: Ensure you are entering the serial number with the correct capitalization. Be mindful of common character mix-ups, such as 'I' vs. 'L' or ...
Where is Electric Miles based?
Headquartered in London, Electric Miles is a dynamic UK-based company with a dedicated team that continually refines our smart charging solutions to meet the ever-changing needs of EV drivers. Focusing on the UK market, Electric Miles combines deep ...