How do I contact support from the Electric Miles App?

How do I contact support from the Electric Miles App?

To contact support via the Electric Miles (EM) App, follow the below steps:
1. Open the app and tap on the avatar icon on top-right corner.
2. Scroll down and tap on "Residential Support."
3. Choose your preferred support option.
      a. Chat
      b. Contact via Email
      c. FAQ
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