How to add Installation Details?
After adding the charger, under 'Installation details', you can input the following details:
Property type - The dropdown menu will let you choose between 'Existing build' or 'New build'
Charger address - Enter the charger's postcode to get the address, or enter the address manually
Customer email address - This will send a confirmation to the customer to inform them that installation is complete
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How do I add or change my electricity tariff?
To add or amend your electricity tariff in the app, follow these steps: Tap the cog icon on the Zone screen. On the Zone Profile screen, scroll down to the energy tariff section. To add a new tariff, tap on ‘Energy tariff.’ To modify an existing ...
How do I add an RFID card manually?
To add an RFID card manually: Go to the “Zone Profile” and select the “RFID” option. Enter the unique RFID card code and assign it to a user. By default, the card is assigned to the zone owner, but you can reassign it by selecting a different user.
How do I add an RFID card by pairing it with a charger?
To add an RFID card by pairing with a charger: Select the charger you want to pair with from the charger list in the app. You will have a 30-second window to tap the RFID card on the charger. Once paired, the card will be linked to all chargers in ...
Why can't I add my RFID Cards to the Electric Miles App?
Currently, we only support RFID cards with unique IDs. If you have plain RFID cards without unique IDs, please reach out to our support team at support@electricmiles.co.uk for assistance.
Why should I add my tariff on the Electric Miles App?
Adding your tariff allows you to leverage the smart charging feature, optimizing for off-peak hours. It also enables you to monitor your charging costs in the history section, simplifying the process of requesting refunds or submitting expenses to ...