I lost my card, what should I do?
If you've misplaced your RFID card, follow these steps:
Contact Charger Manufacturer: Reach out to your charger manufacturer to request a replacement card.
Pair the New Card: Upon receiving the new card, use the pairing instructions in the Electric Miles app to connect it seamlessly.
Related Articles
How can I pair my RFID card?
If you're experiencing issues with starting a charge using your RFID card, it may not be properly paired with the Electric Miles app. Although the card is provided with your charger, it requires a simple pairing process before it can be used to ...
How to rename my RFID Card?
To rename your RFID card, please follow these steps: Open the Electric Miles App: Launch the app on your device. Select Your Charger: Navigate to the Zone page and choose the appropriate charger. Access Charger Dashboard: This will take you to the ...
How can I delete an RFID card from my account?
To remove an RFID card from your account, follow these steps: Open the Electric Miles App: Access the settings menu. Select "RFID Card": Find this option in the settings. Choose the Card to Delete: Tap on the RFID card you wish to remove. Delete the ...
How do I link an RFID card to a zone?
To link an RFID card to a zone: Navigate to the “Zone Profile” in the app and select the “RFID” option. You can add the card by entering its unique code or by tapping the card on a specific charger within that zone. Once linked, the card can be used ...
How do I remove an RFID card from the zone?
To remove an RFID card from your charging zone: Navigate to the “RFID” section within the zone profile. Tap on the card you wish to remove, then select “Remove Card.” This will unlink the card from all chargers in the zone.