I'm unable to log into my account. What could be the issue?

I'm unable to log into my account. What could be the issue?

If you are experiencing difficulties logging into your account, please consider the following:
Ensure that you are entering the correct username and password. Remember that both are case-sensitive, so be mindful of capitalization.
Verify that there are no extra spaces before or after your username or password.
If you registered or logged in using "Continue via Google" or "Continue via Apple," make sure you’re using the same method for logging in.
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If the issue persists, please contact our support team at support@electricmiles.co.uk for further assistance. We're here to help!

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