I registered for an account but did not receive a verification email. What should I do?

I registered for an account but did not receive a verification email. What should I do?

If you haven’t received a verification email after registering, please try the following steps:

Check Your Spam or Junk Folder: Ensure the verification email hasn’t been mistakenly filtered into your spam or junk email folder.
Request a Resend: If you still don't see the email, request a resend through the account registration process.
Using Third-Party Sign-In Options: If you registered using "Continue via Google" or "Continue via Apple," please note that verification emails are not sent in these cases.

For any issues with these methods, contact our support team at support@electricmiles.co.uk.
    • Related Articles

    • I'm unable to log into my account. What could be the issue?

      If you are experiencing difficulties logging into your account, please consider the following: Ensure that you are entering the correct username and password. Remember that both are case-sensitive, so be mindful of capitalization. Verify that there ...
    • Who should I contact for help with account management issues?

      If you need assistance, contact your account manager or the support team for help with account management.
    • How can I reset my password if I've forgotten it?

      If you've forgotten your password, follow these steps: Go to the login page of the app and tap on 'Forgot your password?' Enter the email address linked to your account. Tap 'Reset password.' Check your email for instructions on how to reset your ...
    • How many EVs can be added to one account?

      Currently, adding multiple EVs to one account is not supported. However, you can add the car with the higher battery capacity and use the same account to charge two EVs. Alternatively, a family member can create their own Electric Miles account, link ...
    • How many EVs can be added to one account?

      At present, our system does not support adding multiple EVs to a single account. However, you can add the EV with the higher battery capacity to your account and use it to charge both vehicles. Alternatively, each member within the zone can add their ...