My charger is not connecting to my Electric Miles (EM) account. What should I do?

My charger is not connecting to my Electric Miles (EM) account. What should I do?

  • If your charger is not successfully connecting to your EM account, please ensure the following: 
    Check that the charger has been installed correctly and is online. If the charger is not connected to your home internet, it will not be added to your EM account.
  • If the charger is not connected to the home internet, please follow the steps outlined in the Installer Miles App. You can find detailed instructions on how to bring your charger back online on the Electric Miles app in the following link: [How do I bring my charger back online on the Electric Miles app?].
Common issues during setup:
  1. Distance from WiFi router: Ensure that the WiFi router is within 5 meters of the charger, as greater distances can lead to connection issues.
  2. Location services: Make sure that you have enabled location services on your phone and set them to 'always while using app'. This ensures proper communication between your phone and the charger during setup.