If your charger's serial number isn't being recognized, please try the following:

• Check for character accuracy:
  • Ensure you are entering the serial number with the correct capitalization. Be mindful of common character mix-ups, such as 'I' vs. 'L' or 'O' vs. '0'.
• Use QR code scanning:
  • If available, scanning the QR code on your charger is the most reliable method for entering the serial number correctly, as it reduces manual entry errors.
• Try both methods:
  • If both manual entry and QR code scanning do not work, please contact our support team for further assistance.

Additional information:

• Supported charger models:
  • Make sure to select the correct charger model during registration. Currently, we support the following models of EVIQ and Project EV chargers: EVA-07S-SE, EVA-07S-SE Silver, and EVA-07S.