Viewing transactions through Stripe

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• Are there notifications for failed transactions?

  Yes. Real-time Status Updates include push notifications for failed transactions.

• What happens to transactions that are not included in an older settlement?

  Transactions that were excluded in older settlements are carried forward and shown in the upcoming settlement report.

• Can I see all transactions done on my chargers in the app?

  Yes, the app allows you to view all transactions conducted on your chargers. You can see the total amount charged and the energy consumed by users who have used your chargers. This summary provides a comprehensive overview of the activity on your ...

• Does the system automatically retry some failed transactions?

  Yes. Automated retry mechanisms are part of Real-time Status Updates and Failure Handling within the system. Automated Recovery includes: Network timeouts: 3 retry attempts Payment declines: Alternative payment method suggestion System errors: ...

• Why do I see different fields when viewing charger groups at company vs. location level?

  At company level, you can: See groups across multiple locations. Filter by Location. See the Location field in group details. At a specific location level, the Location Selection step may not be shown when creating a group, because it’s already ...