What do I do if I can't find my tariff in the Electric Miles app?
We are committed to supporting a wide range of tariffs for our users. If you encounter a situation where your tariff is not available in the app, you can manually add it.
To manually add a tariff, follow these steps:
Open the Electric Miles app.
Navigate to ‘Settings.’
If no tariff has been added yet, select ‘Your Supplier.’ If a tariff is already listed, click ‘Delete’ to remove it.
Choose ‘Energy Supplier.’
Tap on ‘Tariff Name.’
In the dropdown menu at the bottom, select ‘Add tariff manually.’
Enter the ‘Day rate.’
If you have a dual tariff, enable ‘Night rate’ and enter the corresponding rate.
Specify the ‘Night rate Start time and Finish time.’
Tap ‘Add’ and then ‘Save’ to finalize.
Related Articles
What is Electric Miles?
Electric Miles is a cutting-edge smart charging platform crafted to transform the electric vehicle (EV) charging experience. By leveraging advanced technology, our solution optimizes charging for maximum convenience, efficiency, and cost savings for ...
How can Electric Miles help climate change?
Electric Miles is an innovative smart charging platform that empowers EV users to charge their vehicles in a more environmentally friendly way, significantly reducing greenhouse gas emissions compared to traditional petrol or diesel vehicles. ...
How can Electric Miles save me money?
Electric Miles helps you save money in multiple ways: Optimize Charging Costs: Leverage off-peak charging times and preferential tariffs through our platform, ensuring your EV charges when energy prices are at their lowest, significantly reducing ...
Which cars and chargers does Electric Miles support?
Our app supports a wide range of electric vehicles. If your vehicle is not currently listed, please send the car details to support@electricmiles.co.uk, and we will work to add it promptly. We use these details to tailor charging schedules based on ...
Where is Electric Miles based?
Headquartered in London, Electric Miles is a dynamic UK-based company with a dedicated team that continually refines our smart charging solutions to meet the ever-changing needs of EV drivers. Focusing on the UK market, Electric Miles combines deep ...