What do I do if my charging cable is stuck?
Press the gun in firmly into the charger to release the pin unlock button in the app. Please make sure your charger is on the latest firmware for this feature to work.
Related Articles
What is the Cable Lock Feature?
The cable lock feature guarantees that your charging cable stays firmly connected to both the charger and your EV throughout the charging session. This feature helps prevent unauthorized disconnections and maintains a reliable charging experience.
Why is My Car Not Charging?
There are several reasons why your charger might not be functioning as expected. To troubleshoot, consider the following: Ensure the cable is securely connected at both ends. It may require some additional force to achieve a proper connection. ...
How can I manually release the Cable Lock?
To manually release the cable lock, follow these steps: Open the Electric Miles app. Select the charger from the Zone page. Navigate to the charger dashboard screen. Scroll to the bottom and access the charger settings. Tap on the settings icon. ...
How do I lock my cable using the app?
To Access the Cable Lock Feature: Select Your Charger: Navigate to the "Zone" page and choose the charger you wish to manage. Open the Charger Dashboard: You will be taken to the charger dashboard screen. Find Charger Settings: Scroll to the bottom ...
How do I enable the Cable Lock feature?
To activate the cable lock feature, follow these steps: Select the charger from the Zone page. This will direct you to the charger dashboard screen. Scroll to the bottom and locate the charger settings. Tap on the settings icon. Find the cable lock ...