What happens when a new driver joins the EM App?
Any driver joining the app is a public driver by default.
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My charger is not connecting to my Electric Miles (EM) account. What should I do?
If your charger is not successfully connecting to your EM account, please ensure the following: Check that the charger has been installed correctly and is online. If the charger is not connected to your home internet, it will not be added to your EM ...
New EV Smart Charging Regulations (01/07/2022)
As part of the Government's Net Zero Emissions Target by 2050: All cars and vans must be fully zero-emission by 2035, leading to a significant increase in electric vehicles (EVs) and higher demand on the electrical system. New regulations, effective ...
How do I commission a charger at a new build with no internet?
If you need to commission a charger at a new build without internet: Tap on the network setup card. Disable both the Wi-Fi and LAN toggles, then save the settings. Follow the steps in the Installer Miles app to commission your charger in ...
How do I contact support from the Electric Miles App?
To contact support via the Electric Miles (EM) App, follow the below steps: 1. Open the app and tap on the avatar icon on top-right corner. 2. Scroll down and tap on "Residential Support." 3. Choose your preferred support option. a. Chat b. Contact ...
How do I bring my charger back online on the Electric Miles app via Wi-Fi?
If you want to connect your charger to a new broadband, please follow the below steps: Note: Please ensure the following before you start commissioning. The Wi-fi router and the charger shouldn't be more than 5 meters away. Project EV chargers - Work ...