Where can I see my added cards?
You can view all your saved payment cards in the 'Payment
Methods' section of the app, accessible from the Settings.
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How can I see who changed a group’s chargers or tariff and when?
Use the Audit Trail on the Charger Group details page: Click the Group Name to open the group. Go to the Audit Trail section/tab. You’ll see a log of: Actions performed (Charger Added/Removed, Tariff Linked/Unlinked) User who made the change Date and ...
Can I assign multiple RFID cards in one zone?
Yes, you can add multiple RFID cards to a charging zone. Each card can be assigned to specific users, allowing you to track individual charging sessions easily.
Can I assign RFID cards to different users?
Yes, when adding an RFID card, it is initially assigned to the zone owner by default. You can reassign it to another user by tapping on the added card and selecting a different user from the list.
Why can't I add my RFID Cards to the Electric Miles App?
Currently, we only support RFID cards with unique IDs. If you have plain RFID cards without unique IDs, please reach out to our support team at support@electricmiles.co.uk for assistance.
How can I see statistics related to my charging sessions?
Access Charging History: Tap on the 'History' tab in the bottom navigation bar of the app to view details of your last 30 charging sessions. Sessions are categorized into Smart, Manual, Plug and Charge, or Boost charges. Select a Zone: Select your ...