Why can’t I add a particular charger to a group?
If a charger doesn’t appear in the Assigned Chargers list when creating or editing a group, it usually means:
- That charger is already part of another group.
- Each charger can belong to only one group at a time, so it is hidden from the available list.
To add that charger, you’ll first need to remove it from its current group.
Related Articles
How can I quickly find a specific charger group?
Use the tools on the Charger Groups listing page: Search bar – type part of the Group Name or other visible text. Location filter (at company level) – narrow down groups to a particular site. This helps you find the correct group when you manage ...
How do I create a new Charger Group?
Go to the Chargers module and open the Charger Groups tab. Click Add Charger Group (top‑right). Fill in Group Name (required) and Description (optional). Select the Location for the group. (Optional) Select the Tariff to link to this group. Under ...
A charger isn’t using the tariff I expect. How do I troubleshoot this with groups?
Check the following: Is the charger in a group? Open the relevant Charger Group and confirm the charger is listed in its Charger List. Which tariff is active on the group? On the Charger Groups tab, confirm the Active Tariff for that group. Is the ...
How do I add a new Driver Group?
On the Driver Group List page, there is a button to “Add Driver Group”. This button opens the form to create a new driver group.
What happens if I delete a Charger Group?
When you click Delete on a Charger Group: The group itself is removed. All chargers in that group are unassigned from the group. The chargers themselves remain active in the system; they’re just no longer part of any group or covered by that ...