Why can't I see any charging history?
Occasionally, you might encounter a blank charging history in the app. If this happens, please upgrade the firmware of your charger to enable the capture of future charging data.
Should the issue persist after the firmware upgrade, please reach out to our support team for further assistance.
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Why can't I see any charging history?
Troubleshooting a Blank Charging History: Verify Filters: Double-check that the filters applied are correct and set to display the desired data. Update Firmware: A blank history might indicate that your charger’s firmware needs updating. Upgrading ...
How can I see statistics related to my charging sessions?
Access Charging History: Tap on the 'History' tab in the bottom navigation bar of the app to view details of your last 30 charging sessions. Sessions are categorized into Smart, Manual, Plug and Charge, or Boost charges. View Specific Date Range: To ...
How can I see statistics related to my charging sessions?
Access Levels: Owners and Admins have visibility over all charging sessions within the zone, while Users can only view their own session history. Viewing Recent Sessions: Tap the 'History' tab in the bottom navigation bar to review details of your ...
How do I understand the insights in the History section?
The History section displays the total energy consumed and the total cost for each charging session within a selected period. You can also review the receipt for each individual session to see a detailed breakdown of the charges.
How do I access more than the last 30 sessions of my charging session history?
Accessing and Downloading Your Charging Session History Full History Access: To obtain your complete charging session history since you began using the Electric Miles app, go to the History screen. After applying the necessary filters, tap the ...