Why can't I stop the charge session with my RFID Card?
If you're having difficulty stopping a charge session with your RFID card, verify that you are using the same card that initiated the session. If issues persist, you can also stop the session using the Electric Miles app for a seamless experience.
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How can I pair my RFID card?
If you're experiencing issues with starting a charge using your RFID card, it may not be properly paired with the Electric Miles app. Although the card is provided with your charger, it requires a simple pairing process before it can be used to ...
How to rename my RFID Card?
To rename your RFID card, please follow these steps: Open the Electric Miles App: Launch the app on your device. Select Your Charger: Navigate to the Zone page and choose the appropriate charger. Access Charger Dashboard: This will take you to the ...
How can I delete an RFID card from my account?
To remove an RFID card from your account, follow these steps: Open the Electric Miles App: Access the settings menu. Select "RFID Card": Find this option in the settings. Choose the Card to Delete: Tap on the RFID card you wish to remove. Delete the ...
Why is the smart charge session operating outside of off-peak hours?
Smart charge schedules offer versatile customization options, including off-peak timing, cost, and energy consumption. Depending on your settings, charging sessions may be initiated outside of the off-peak window. For example, if your target extends ...
How do I add an RFID card manually?
To add an RFID card manually: Go to the “Zone Profile” and select the “RFID” option. Enter the unique RFID card code and assign it to a user. By default, the card is assigned to the zone owner, but you can reassign it by selecting a different user.