Why is there no cost indicated for my charging sessions?
- Missing Tariff: If costs are not displayed in your charging history, it may be because no tariff has been set. Adding a tariff is essential for the app to calculate and display the expenses for each charging session. Electric Miles automatically identifies peak and off-peak rates for most tariffs, but we need to know your specific tariff name.
- How to Add a Tariff: Tap the "Energy Supplier" banner at the top of the Overview screen to start the tariff setup process. Follow the on-screen instructions for a seamless setup.
- No Active Power: Be aware that if your charging session involves no active power consumption—such as when the charger is idle or not actively charging your vehicle—the cost will be shown as zero.
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Why is there no cost indicated for my charging session?
Missing Cost Information: Costs may not be displayed on the charging history screen if no tariff has been added. Adding your tariff is essential for the app to calculate and show the expenditure for each charging session. Electric Miles can ...
How can I see statistics related to my charging sessions?
Access Levels: Owners and Admins have visibility over all charging sessions within the zone, while Users can only view their own session history. Viewing Recent Sessions: Tap the 'History' tab in the bottom navigation bar to review details of your ...
How can I see statistics related to my charging sessions?
Access Charging History: Tap on the 'History' tab in the bottom navigation bar of the app to view details of your last 30 charging sessions. Sessions are categorized into Smart, Manual, Plug and Charge, or Boost charges. View Specific Date Range: To ...
How to enable Smart Charging with cost preferences on a dual tariff?
To enable Smart Charging by Cost, follow these steps: Add Tariff and Car Information: Ensure your account includes details about your tariff and vehicle. Access Smart Charging Settings: Navigate to the Overview screen on your charging interface. ...
How does smart charging work based on cost preferences on a dual-rate tariff?
To enable Smart Charging on a dual-rate tariff, follow these steps: Set Energy and Timing: Specify the amount of energy you wish to consume and your desired "ready by" time. The system will first attempt to fulfill this energy requirement during ...