Why isn't my scheduled charge initiating at the intended time?
There may be interference, if you have put any settings on your vehicle's app or Energy Supplier App they would override and could cause some issues. If not, please contact our support team support@electricmiles.co.uk to investigate further, but for the time being, you can put it on plug & charge to ensure you still have access to the car.
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Why was my Scheduled charging session rejected?
Your scheduled charging session might be rejected for these reasons: Active sessions: Verify that no other charging sessions are running during the scheduled time. Restricted hours: Disable any restricted hours to allow for continuous charging. Solar ...
How do I set up a manual schedule charge?
To schedule a charging session for a specific time, follow these steps: Navigate to the zone screen: Open the app and go to the zone Screen. Tap the "Boost" button: On the Zone Screen, locate and tap the "Boost" button to open the drawer with Boost ...
Why does the charge session appear as "Rejected"?
Reasons for "Rejected" Charging Sessions: Car Refused to Charge: A session may be marked as "Rejected" if your car's battery is already fully charged and does not accept additional power. In such instances, the charging attempt fails, and the session ...
How do I set the exact hours I want to charge the car?
To set specific charging hours, follow these steps: Access the zone screen: Navigate to the zone page of your charging interface. Use the ‘Boost’ tab: Click on 'Boost' to open the options. Disable charger ev now: Disable the "Charge EV now" toggle to ...
How to Boost/immediate charge?
Initiating an Immediate Charge: Navigate to the Zone Screen: Open your charging interface and go to the Zone screen. Access Boost options: Tap the "Boost" button to reveal additional options in a drawer. Select charging target: Choose your preferred ...