Why isn't my scheduled charge initiating at the intended time?
There may be interference, if you have put any settings on your vehicle's app or Energy Supplier App they would override and could cause some issues. If not, please contact our support team support@electricmiles.co.uk to investigate further, but for the time being, you can put it on plug & charge to ensure you still have access to the car.
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Why was my Scheduled charging session rejected?
Your scheduled charging session might be rejected for these reasons: Active sessions: Verify that no other charging sessions are running during the scheduled time. Restricted hours: Disable any restricted hours to allow for continuous charging. Solar ...
How do I set up a manual schedule charge?
To schedule a charging session for a specific time, follow these steps: Navigate to the zone screen: Open the app and go to the zone Screen. Tap the "Boost" button: On the Zone Screen, locate and tap the "Boost" button to open the drawer with Boost ...
Why can’t I add a particular charger to a group?
If a charger doesn’t appear in the Assigned Chargers list when creating or editing a group, it usually means: That charger is already part of another group. Each charger can belong to only one group at a time, so it is hidden from the available list. ...
Why does the charge session appear as "Rejected"?
Reasons for "Rejected" Charging Sessions: Car Refused to Charge: A session may be marked as "Rejected" if your car's battery is already fully charged and does not accept additional power. In such instances, the charging attempt fails, and the session ...
How to Boost/immediate charge?
Initiating an Immediate Charge: Navigate to the Zone Screen: Open your charging interface and go to the Zone screen. Access Boost options: Tap the "Boost" button to reveal additional options in a drawer. Select charging target: Choose your preferred ...