Why was my Scheduled charging session rejected?
Your scheduled charging session might be rejected for these reasons:
Active sessions: Verify that no other charging sessions are running during the scheduled time.
Restricted hours: Disable any restricted hours to allow for continuous charging.
Solar preferences: If solar preferences are enabled, ensure the charger is receiving at least 6A to start the session, or disable solar preferences if this requirement is not met.
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Why does my session appear as "Rejected”?
Here are some common reasons why a charging session might be displayed as "Rejected" on the History overview screen: Cancelled Event: If you cancel a scheduled Smart or Manual charging session, it will be recorded as "Rejected" in our system. We are ...
Why does the charge session appear as "Rejected"?
Reasons for "Rejected" Charging Sessions: Car Refused to Charge: A session may be marked as "Rejected" if your car's battery is already fully charged and does not accept additional power. In such instances, the charging attempt fails, and the session ...
Why is there no cost indicated for my charging session?
Missing Cost Information: Costs may not be displayed on the charging history screen if no tariff has been added. Adding your tariff is essential for the app to calculate and show the expenditure for each charging session. Electric Miles can ...
How do I access more than the last 30 sessions of my charging session history?
Accessing and Downloading Your Charging Session History Full History Access: To obtain your complete charging session history since you began using the Electric Miles app, go to the History screen. After applying the necessary filters, tap the ...
How do I access more than the last 30 sessions of my charging session history?
Accessing Full History: To retrieve your complete charging session history since you began using Electric Miles, go to the History screen and tap the "Download" icon in the top right corner. File Preparation and Delivery: After the file is generated, ...