ACCOUNT MANAGEMENT
Who should I contact for help with account management issues?
If you need assistance, contact your account manager or the support team for help with account management.
How do I know which admin users are assigned to my Enterprise?
Check the "Admin Users" tab in the admin control center in the navigation bar for a full list of admin users.
Where can I find the address and phone number of my Enterprise?
This information is available in the "Details" tab in the admin control center on the portal’s navigation bar.
How do I find the financial details of my Enterprise?
Go to the "Details" tab in the admin control center on the left side of your portal (navigation bar) to view financial details.
How do I update billing information?
You can do so from the Billings tab in the Admin control center and if you have the required permissions.
What information is available in the "Billing" tab?
The "Billing" tab displays billing details as decided during your Enterprise’s onboarding to the emPACT platform.
What information is available in the "Billing" tab?
The "Billing" tab displays billing details as decided during your Enterprise’s onboarding to the emPACT platform.
Can I add or remove admin users from the "Admin Users" tab?
Yes you can add (via email) or remove admin users directly from the “Admin Users” tab.
What is shown in the "Admin Users" tab?
The "Admin Users" tab lists all admin users for your Enterprise, including both company and location admins.
What is shown in the "Admin Users" tab?
The "Admin Users" tab lists all admin users for your Enterprise, including both company and location admins.
How do I see which modules my Enterprise can use?
Go to the Settings screen and select the "Modules" tab to view all available modules. If you wish to activate a module, please contact the support team.
What does the "Modules" tab display?
The "Modules" tab lists all the modules your Enterprise has access to. This tab is read-only.
Can I edit the Enterprise details from the "Details" tab?
No, the "Details" tab is read-only and cannot be edited directly. You should contact the support team to have it updated.
What information is available in the "Details" tab?
The "Details" tab shows general information about your Enterprise, including name, phone number, address, and financial details. This tab is read-only.
What can I manage from the Admin control center?
You can view and manage Enterprise details, modules, admin users, and billing information.
How do I access the settings as an Enterprise Admin?
Log in to the platform and on the left hand side, under admin control center, you should find all your settings.