Installer Miles Access for Installers
How to add Installation Details?
After adding the charger, under 'Installation details', you can input the following details: Property type - The dropdown menu will let you choose between 'Existing build' or 'New build' Charger address - Enter the charger's postcode to get the ...
How do I set Charger Localisation?
In the app, tap 'Other settings' Tap 'Charger localisation' Set your desired time zone and language Tap 'save' to save your settings
How do I configure Cloud Server settings?
In the app, tap 'Other settings' Tap 'Cloud server' Set configurations for Heartbeat interval, Meter data upload interval and Ping interval Tap 'save' to save your settings Definitions: Heartbeat Interval - Length of time (seconds) in which a ...
How can I reset my password if I've forgotten it?
If you've forgotten your password, follow these steps: Go to the login page of the app and tap on 'Forgot your password?' Enter the email address linked to your account. Tap 'Reset password.' Check your email for instructions on how to reset your ...
What is the Charger Restriction option, and how does it work?
The Charger Restriction option allows you to temporarily disable restrictive hours on the charger. If you're installing chargers during peak hours (8-11 am and 4-10 pm), you can disable these hours to conduct tests efficiently. It's important to note ...
How do I configure solar charging for my charger?
After adding the charger and setting up the network, follow these steps to configure solar charging: Go to 'Load Management'. Enable the load management option. In the Connection type dropdown, choose 'CT clamp'. Toggle the Solar charging option to ...
How do I set up a network connection?
To set up a network connection after adding the charger, follow these steps: Wi-Fi: Choose 'Wi-Fi' in the network settings screen. Allow permission to access location services on your phone, if prompted. Ensure you enable location services in the ...
Why is my charger commissioning failing?
If your charger commissioning is failing, it could be due to several reasons: Wi-Fi Range: Ensure that your Wi-Fi router is within 5 meters of the charger. If it's further away, consider using a Wi-Fi extender. Wi-Fi Frequency: Check if your Wi-Fi ...
What are the different ways I can commission my charger on the Installer Miles App?
On the Installer Miles app, you can commission your charger in three different ways: Wi-Fi: If the home Wi-Fi router is within 5 meters of the charger, you can set up the network using Wi-Fi and connect your charger to the home Wi-Fi network for ...
How do I commission a charger at a new build with no internet?
If you need to commission a charger at a new build without internet: Tap on the network setup card. Disable both the Wi-Fi and LAN toggles, then save the settings. Follow the steps in the Installer Miles app to commission your charger in ...
How do I get my charger into pairing mode?
To put your EV charger into pairing mode, follow these steps: Turn Off and On: Turn off the charger from the power supply, wait a moment, and then turn it back on. This will initiate pairing mode, which lasts for about 60 seconds. Check for Hotspot ...
How do I configure load management settings?
After completing the network setup, tap 'Load Management.' Choose between static or dynamic load management and set the necessary parameters. For dynamic load management, specify the amperage of the main fuse and select the connection type. If using ...
How do I sign up on the Installer Miles app as an installer?
To sign up as an installer on the Installer Miles app, follow these steps: Download Installer Miles from the Apple Store or Google Play. Tap on Access for Installers. Enter your email address and create a password. Tap on Next Accept the terms and ...
Do I need to sign up?
Yes, signing up is necessary. As an installer, it will help you maintain a record of your installations in our back end.