History and charging statistics
Why can't I see any charging history?
Occasionally, you might encounter a blank charging history in the app. If this happens, please upgrade the firmware of your charger to enable the capture of future charging data. Should the issue persist after the firmware upgrade, please reach out ...
Why does my session appear as "Rejected”?
Here are some common reasons why a charging session might be displayed as "Rejected" on the History overview screen: Cancelled Event: If you cancel a scheduled Smart or Manual charging session, it will be recorded as "Rejected" in our system. We are ...
How do I access more than the last 30 sessions of my charging session history?
Accessing Full History: To retrieve your complete charging session history since you began using Electric Miles, go to the History screen and tap the "Download" icon in the top right corner. File Preparation and Delivery: After the file is generated, ...
How can I download my charging data?
Accessing Charging History: You can download your charging history as a CSV file for detailed records. Navigate to the History screen and tap the "download" icon in the top right corner. Download Process: Initiating the download will generate a CSV ...
Why is there no cost indicated for my charging session?
Missing Cost Information: Costs may not be displayed on the charging history screen if no tariff has been added. Adding your tariff is essential for the app to calculate and show the expenditure for each charging session. Electric Miles can ...
How can I see statistics related to my charging sessions?
Access Charging History: Tap on the 'History' tab in the bottom navigation bar of the app to view details of your last 30 charging sessions. Sessions are categorized into Smart, Manual, Plug and Charge, or Boost charges. View Specific Date Range: To ...