FAQ for Operators
Can I see all transactions done on my chargers in the app?
Yes, the app allows you to view all transactions conducted on your chargers. You can see the total amount charged and the energy consumed by users who have used your chargers. This summary provides a comprehensive overview of the activity on your ...
Viewing transactions through Stripe
To view detailed transaction and payment information, you will need to log in to your Stripe account. This will give you access to all financial transactions related to your chargers.
Can I restrict the use of chargers during specific hours?
Yes, you can restrict charger usage by setting operating hours as part of your tariff setup. You can specify the times during which the tariff will be active. Outside of these hours, users will not be able to access or charge using your chargers.
How do I assign different prices to different user groups?
During the setup process, we will collect information about the user groups you wish to manage in your app. Currently, this setup must be done manually, and we recommend contacting our support team for assistance. Once your user groups are defined: ...
What is a connection fee?
A Connection Fee is a one-time charge that you, as the operator, can set. It is added to every transaction, regardless of the session’s duration.
How does pricing work?
Pricing is managed through Price Groups, which allow you to set specific rates for EV drivers. Here’s a breakdown of how it works: Fixed Pricing: Set a flat rate per kWh used, applicable all day, regardless of the time. Dual Rate Pricing: Set ...
How do I set up pricing on my chargers?
To update your pricing, please contact our support team. Currently, this option is not available directly within the app. However, you can view your pricing information by navigating to Zone Settings and selecting Pricing.