About the Installer Miles App
How do I set up a network connection?
To set up a network connection after adding the charger, follow these steps: Wi-Fi: Choose 'Wi-Fi' in the network settings screen. Allow permission to access location services on your phone, if prompted. Ensure you enable location services in the ...
Why is my charger commissioning failing?
If your charger commissioning is failing, it could be due to several reasons: Wi-Fi Range: Ensure that your Wi-Fi router is within 5 meters of the charger. If it's further away, consider using a Wi-Fi extender. Wi-Fi Frequency: Check if your Wi-Fi ...
How do I get my charger into pairing mode?
To put your EV charger into pairing mode, follow these steps: Turn Off and On: Turn off the charger from the power supply, wait a moment, and then turn it back on. This will initiate pairing mode, which lasts for about 60 seconds. Check for Hotspot ...
What are the different ways I can commission my charger?
On the Installer Miles app, you can commission your charger in three different ways: Wi-Fi: If the home Wi-Fi router is within 5 meters of the charger, you can set up the network using Wi-Fi and connect your charger to the home Wi-Fi network for ...
How do I commission a charger if I have no internet?
If you need to commission a charger without internet: Tap on the network setup card. Disable both the Wi-Fi and LAN toggles, then save the settings. Follow the steps in the Installer Miles app to commission your charger in plug-and-charge mode.
How do I set the Charging mode?
After adding the charger and configuring the network, follow these steps to set the charging mode: Select "Other Settings." On the "Charging Mode" screen, choose your desired charging mode. Save the settings.
Do I need to sign up?
No, signing up is not necessary. As a driver, you have access to the Installer Miles access for drivers feature, which will assist you in setting up your charger online or changing the network connection for your charger.
Why am I unable to commission the charger using Installer Miles on my Android device?
If you're experiencing difficulties commissioning the charger using Installer Miles on your Android device, it may be due to Android's security restrictions. Android restricts the number of connection attempts to five within a specific time period. ...
What should I check before starting to commission the charger using the Installer Miles App?
Before commissioning the charger using the Installer Miles App, here are the steps to follow: Ensure that your device is connected to the 2.4GHz network that the charger needs to connect to, especially during the initial commissioning. If using iOS ...
What chargers are supported for commissioning using the Installer Miles app?
We currently support Project EV, EVIQ, APEX, and VESTEL chargers. As the EV world grows, we are actively working to integrate more chargers to expand our compatibility and better serve our users and installers.
How Installer Miles works?
For Installers: Here is a high-level overview of the commissioning process: Installation: The EV charger is installed at a new or existing build. Configuration: Within the app, parameters are configured. These parameters include: Network setup Load ...
Why should I use the Installer Miles app?
The Installer Miles app is designed to streamline the process of EV charger commissioning for both installers and drivers. For Installers: It provides an intuitive guide through the installation process, making it quicker and easier. This helps save ...
How do I contact Installer Miles support?
You can click on the "Submit a request" button on the top of the Help and Support page. This will open a form where you can submit your query. Alternatively, you can click this link.