What should I do if the charger shows an error?

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• Error Code explanation

  Look for the LED indicator if you have a charger without screen Error Code Error Description LED Colour Resolution Notes 0 Contactor Welded Contactor issue RED Disconnect car, power cycle charger Constant fault requires on site visit 1 Contactor does ...

• What does my charger mean by 'Suspended EVSE'?

  Electric Vehicle Supply Equipment (EVSE) ensures the safety of both you and your electric vehicle during charging. If your charger shows a 'Suspended EVSE' message, follow these steps: Check Emergency Button: Ensure the emergency stop button has not ...

• How to Commission a Vestel Charger with a SIM (4G Connection)?

  Follow the steps below to commission your Vestel charger using mobile data (4G) Step 1: Select the charger Open the Installer Miles app Choose Access as Installer Select the charger make Choose the charger model Step 2: Scan the charger Scan the QR ...

• What do I do if my charger does not connect to Electric Miles?

  Occasionally, your charger may not connect to Electric Miles. If this occurs, try the following troubleshooting steps: Verify charger status: Ensure your charger is online by using the Installer Miles app. Confirm serial number: Double-check that you ...

• How do I commission an EVIQ charger using Bluetooth with the Installer Miles app?

  Here's a step-by-step guide: Open the Installer Miles App: Launch the Installer Miles application on your mobile device. Enable Bluetooth: Ensure that both Bluetooth and GPS are turned on in your mobile device's settings. Select Charger and ...