History and charging statistics
How can I filter history by the user?
Filtering Charging Session History by User Email: Open Filters: Go to the History screen and tap the filter icon. Choose User Email: Select the user from the list of added users. Apply Filter: Tap 'Save' to view the charging sessions associated with ...
How can I filter history by the charger make?
Filtering Charging Session History by Charger Make: Access Filters: Navigate to the History screen and tap the filter icon. Select Charger Make: Choose the specific charger make from the available options. Save and View: Tap 'Save' to apply the ...
Why can't I see any charging history?
Troubleshooting a Blank Charging History: Verify Filters: Double-check that the filters applied are correct and set to display the desired data. Update Firmware: A blank history might indicate that your charger’s firmware needs updating. Upgrading ...
Why does the charge session appear as "Rejected"?
Reasons for "Rejected" Charging Sessions: Car Refused to Charge: A session may be marked as "Rejected" if your car's battery is already fully charged and does not accept additional power. In such instances, the charging attempt fails, and the session ...
How do I access more than the last 30 sessions of my charging session history?
Accessing and Downloading Your Charging Session History Full History Access: To obtain your complete charging session history since you began using the Electric Miles app, go to the History screen. After applying the necessary filters, tap the ...
How can I download my charging data?
Viewing and Downloading Charging History Access for Owners and Admins: Owners and Admins have the ability to view all charging sessions within the zone, while standard users can only access their personal charging history. Downloading Your History: ...
Why is there no cost indicated for my charging sessions?
Missing Tariff: If costs are not displayed in your charging history, it may be because no tariff has been set. Adding a tariff is essential for the app to calculate and display the expenses for each charging session. Electric Miles automatically ...
How can I see statistics related to my charging sessions?
Access Levels: Owners and Admins have visibility over all charging sessions within the zone, while Users can only view their own session history. Viewing Recent Sessions: Tap the 'History' tab in the bottom navigation bar to review details of your ...