Tariff and Tariff Compatibility
Can I filter the history sessions by EV?
At present, filtering history sessions by specific EV is not available. However, you can filter by user and charger to review your charging data.
How many EVs can be added to one account?
Currently, adding multiple EVs to one account is not supported. However, you can add the car with the higher battery capacity and use the same account to charge two EVs. Alternatively, a family member can create their own Electric Miles account, link ...
Unable to find my Car Make/Model in the dropdown List?
If your vehicle isn't listed in the Electric Miles app, please email our support team at support@electricmiles.co.uk with the following details: Make Model Battery Capacity Range We’ll ensure your vehicle is added promptly.
Which Electric Vehicles does Electric Miles Support?
Electric Miles is compatible with all-electric vehicles within the app
How do I add or change my electricity tariff?
To add or amend your electricity tariff in the app, follow these steps: Tap the cog icon on the Zone screen. On the Zone Profile screen, scroll down to the energy tariff section. To add a new tariff, tap on ‘Energy tariff.’ To modify an existing ...
What do I do if I can't find my tariff in the Electric Miles app?
We are committed to supporting a wide range of tariffs for our users. If you encounter a situation where your tariff is not available in the app, you can manually add it. To manually add a tariff, follow these steps: Open the Electric Miles app. ...
How can I avoid conflicts with the Octopus Intelligent Tariff when using the Electric Miles App?
Verify that the Octopus tariff is not set to smart charge mode to prevent any potential conflicts. Use a single app to manage the charger and charge sessions, ensuring seamless operation and avoiding conflicts.
When should I set my car to be ready by for smart charging with the Octopus Intelligent Tariff?
To optimize your savings, configure your car to be fully charged by the end of your tariff's off-peak period.
How can I smart charge with the Octopus Intelligent Tariff using the Electric Miles App?
To smart charge with the Octopus Intelligent tariff using the Electric Miles App, follow these steps: Start by setting your charger to 'Plug and Charge' mode to perform a test charge. Once the test charge is successfully completed, switch the charger ...
Is the Octopus Intelligent Tariff compatible with the Electric Miles App?
Yes, the Octopus Intelligent Tariff is compatible with the Electric Miles App.
Which electricity supplier tariff should I be on for the best deals on EV charging?
You can find a list of the best EV tariffs at https://www.zap-map.com/charge-points/ev-energy-tariffs/
How do you delete a tariff from the Electric Miles App?
To remove a tariff from the app, follow these steps: Tap the cog icon on the Zone page to access the Zone Profile screen. Scroll down to locate the supplier details card at the bottom of the Zone Profile page. Tap on the supplier details card to open ...
Why should I add my tariff on the Electric Miles App?
Adding your tariff allows you to leverage the smart charging feature, optimizing for off-peak hours. It also enables you to monitor your charging costs in the history section, simplifying the process of requesting refunds or submitting expenses to ...
Will adding a tariff manually impact my Smart Charge, Charging Times, or Cost?
No, manually adding a tariff will not impact the charging times, costs, or smart charging functionality. The only difference is that the tariff will be labelled as "manual."
What to do if your tariff isn't found in the dropdown list?
If you can't find your tariff in the dropdown list, you can manually add it by following these steps: Open the Electric Miles app. Go to the Zone Profile screen by tapping on the cog icon on the home screen. If no Energy tariff has been added yet, ...
What tariffs does Electric Miles support?
Electric Miles accommodates both dual and single tariffs, including the Octopus Agile tariff with its variable rates.
Which Energy Providers does Electric Miles accommodate?
Electric Miles supports all UK energy providers, with the exception of those in Northern Ireland.
Unable to locate Octopus Energy as an Energy Supplier?
Octopus Energy should be listed as the top option in the dropdown menu.