Resolving Connection Issues
How do I bring my charger back online on the Electric Miles app via LAN (Hardwired)?
To get started, please follow the steps below to onboard your charger using the Installer Miles app: Download and launch the Installer Miles App. Tap on ‘Access for Electric Miles Drivers’, then select ‘Charger Connectivity’. Select your charger make ...
How can I delete a user from my account?
To remove a user from your charging zone: Access the Zone Profile: Navigate to the Zone screen and tap the cog icon next to the Zone name to open the Zone Profile. Delete the User: Find the "Users" section, then tap the bin icon next to the name of ...
How do I invite a new user into my account?
To manage user access to your charging zone, follow these steps: Navigate to the users screen: Go to the Zone screen and locate the cog icon next to the Zone name. Tap on this to access the Zone Profile. From there, select the "Users" option. Share ...
What do I do if my charger does not connect to Electric Miles?
Occasionally, your charger may not connect to Electric Miles. If this occurs, try the following troubleshooting steps: Verify charger status: Ensure your charger is online by using the Installer Miles app. Confirm serial number: Double-check that you ...
What do I do if my charging cable is stuck?
Press the gun in firmly into the charger to release the pin unlock button in the app. Please make sure your charger is on the latest firmware for this feature to work.
What do I do if my charger is flashing red?
If you are using an older charger model: Check the Emergency Button: Ensure the emergency button has not been engaged. If it is pressed, twist it clockwise to release it. For newer charger models: Monitor for Red Flashing: Reboot the charger. If this ...
What do I do if my charger has no power?
Please inspect the Residual-Current Device (RCD) switch. To reset it, flip the switch down and then back up to restore power to the charger.
What does 'Suspended EVSE' mean?
Electric Vehicle Supply Equipment (EVSE) is a protocol which keeps you and your electric car safe while charging. When your charger displays 'Suspended EVSE' check the emergency button has not been pressed in.
Why isn't my scheduled charge initiating at the intended time?
There may be interference, if you have put any settings on your vehicle's app or Energy Supplier App they would override and could cause some issues. If not, please contact our support team support@electricmiles.co.uk to investigate further, but for ...
How do I get my charger into pairing mode?
To put your EV charger into pairing mode, follow these steps: Turn Off and On: Begin by disconnecting the charger from the power supply. After a brief pause, reconnect the charger. This will activate pairing mode, which lasts approximately 60 ...
How do I bring my charger back online on the Electric Miles app via Wi-Fi?
If you want to connect your charger to a new broadband, please follow the below steps: Note: Please ensure the following before you start commissioning. The Wi-fi router and the charger shouldn't be more than 5 meters away. Project EV chargers - Work ...