FAQ for Drivers
I need help. Whom can I contact and how?
If you are experiencing an issue with a charger, please contact the charger operator directly; their contact details are usually displayed on the charger itself or within the app. For any problems related to the app, please reach out to our support ...
How can I download a payment receipt?
You can download payment receipts directly from the 'Payment History' section of the app. Simply select the relevant transaction and choose the option to download or email the receipt.
Will I be charged if the charging is completed but the car is not disconnected from the charger?
Yes, additional fees may apply if your car remains connected to the charger after the charging session is complete. We recommend disconnecting your vehicle promptly to avoid any extra charges. Check with the operator for additional cost that may ...
Can I see a cost or duration estimate before starting the charging?
Since we offer continuous charging, you can view live session information such as the current cost and energy consumed in real-time. However, the final cost will be calculated at the end of the charging session, based on the total energy used and the ...
Can I charge my car for a specific duration?
Yes, you can not set a specific duration for charging. We offer continuous charging at the moment, meaning the charging will stop at the request of the charger, car or when charging will reach the holding amount.
Where can I see my added cards?
You can view all your saved payment cards in the 'Payment Methods' section of the app, accessible from the Settings.
How do I get access to a charger as a driver?
To access a charger, simply use the EV charging app to locate available chargers nearby. Select a charger and follow the on-screen instructions to initiate a charging session.
How do I understand the insights in the History section?
The History section displays the total energy consumed and the total cost for each charging session within a selected period. You can also review the receipt for each individual session to see a detailed breakdown of the charges.
What permissions do I have as a user?
There are three roles within a team: Owner, Admin, and User. Depending on your role, certain permissions may be customised or restricted.
Why does the charge point show as "Busy" when it is available?
There may be a delay in updating the status of the charge point due to the operator's system. Try refreshing the screen to get the most current status.
How can I view my receipts?
A receipt is displayed at the end of each charging session, detailing the total amount you will be charged. You can also access and review all your past receipts in the History tab.
What is a connection fee?
A connection fee is a one-time charge set by the operator, applied to every transaction regardless of the duration of your charging session.
What is a holding fee?
A holding fee is a temporary charge placed on your account by the operator when you start a charging session. The actual amount to be deducted will be finalised after the session ends, which may include additional fees such as a connection fee.
How do I delete my payment card from the app?
To delete your payment card details, go to Settings and select Payment Method. If you have cards saved on your account, you will see an option to delete the card by following the on-screen instructions.
How do I add card payment information?
To add a payment method, navigate to Settings and tap Payment Method. You can then enter your card details, including the card number, expiry date, and security code. The information will be securely stored in the app for future use.