Charger groups management
Why do I see different fields when viewing charger groups at company vs. location level?
At company level, you can: See groups across multiple locations. Filter by Location. See the Location field in group details. At a specific location level, the Location Selection step may not be shown when creating a group, because it’s already ...
How can I see who changed a group’s chargers or tariff and when?
Use the Audit Trail on the Charger Group details page: Click the Group Name to open the group. Go to the Audit Trail section/tab. You’ll see a log of: Actions performed (Charger Added/Removed, Tariff Linked/Unlinked) User who made the change Date and ...
A charger isn’t using the tariff I expect. How do I troubleshoot this with groups?
Check the following: Is the charger in a group? Open the relevant Charger Group and confirm the charger is listed in its Charger List. Which tariff is active on the group? On the Charger Groups tab, confirm the Active Tariff for that group. Is the ...
How do I download a report of my charger groups?
On the Charger Groups listing page, there is an option to download a report of the table. Use it to export details such as Group Name, Location, charger count, and Active Tariff for offline analysis or reporting.
How can I see all chargers in a group and their current status?
From the Charger Groups list, click the group’s Group Name. In the Charger List section, you’ll see for each charger: Name and Serial Number Make and Model Rated Power Last Heartbeat Connector Status Use the search and filters (Make, Model, Connector ...
How can I quickly find a specific charger group?
Use the tools on the Charger Groups listing page: Search bar – type part of the Group Name or other visible text. Location filter (at company level) – narrow down groups to a particular site. This helps you find the correct group when you manage ...
How do I check or change the tariff applied to a charger group?
To check: Go to the Charger Groups tab. Look at the Active Tariff column for each group. Or click on a Group Name to see the tariff in the Group Details section. To change: Open the Charger Group’s details (click Group Name). Use the Edit action for ...
Can I create a group before chargers are installed or online?
Yes. The system supports empty groups: You can create a group with no chargers yet. You can pre‑configure the tariff and other details. Later, when chargers at that location are commissioned, you can add them to this group. This helps you set up ...
What happens if I delete a Charger Group?
When you click Delete on a Charger Group: The group itself is removed. All chargers in that group are unassigned from the group. The chargers themselves remain active in the system; they’re just no longer part of any group or covered by that ...
How do I assign or remove chargers from an existing group?
To view and manage chargers in a group: From the Charger Groups list, click the group’s Group Name. In the Charger List section, you’ll see all chargers in that group. To remove a charger: Use the Remove Charger action next to that charger. The ...
How do I see all existing Charger Groups and their key details?
Open the Chargers module and go to the Charger Groups tab. You’ll see a table listing all groups, including: Group Name (click to open details) Location Count of chargers in the group Active Tariff linked to the group You can also search and filter ...
Can a Charger Group include chargers from different locations?
No. A Charger Group can only contain chargers from one physical location. All chargers in a group must share the same location. If you need to manage chargers at another site, create a separate group for that location.
Why can’t I add a particular charger to a group?
If a charger doesn’t appear in the Assigned Chargers list when creating or editing a group, it usually means: That charger is already part of another group. Each charger can belong to only one group at a time, so it is hidden from the available list. ...
How do I create a new Charger Group?
Go to the Chargers module and open the Charger Groups tab. Click Add Charger Group (top‑right). Fill in Group Name (required) and Description (optional). Select the Location for the group. (Optional) Select the Tariff to link to this group. Under ...
What is a Charger Group and why would I use it?
A Charger Group is a collection of chargers at the same location that you manage together. You use it to: Apply the same tariff to multiple chargers at once Keep pricing consistent for similar hardware (e.g., all 150kW DC fast chargers) View and ...